Customer Delight
Full-Time
2 Open Position(s)
Customer Support & Helpdesk Executive
Designation: Support Executive
Job Location
Patna
Experience Level
1-2 Years
Compensation
₹2.4L - ₹3.6L PA
About the Role
Serve as the voice of School Axis, resolving inbound queries from school principals, accountants, and teachers with speed, empathy, and technical clarity.
Key Responsibilities
- Handle support tickets, phone calls, and WhatsApp messages regarding ERP modules.
- Troubleshoot user errors in fee receipts, student promotions, and attendance punch sync.
- Create helpful short video tutorials and knowledge base articles for schools.
Qualifications & Core Requirements
- Prior customer service experience in IT or EdTech products.
- Patience, strong listening skills, and problem resolution capability.
- Basic computer and spreadsheet (Excel) literacy.
Benefits & What We Offer
✓
Friendly and supportive working environment
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Quarterly performance recognition bonuses
Easy Application
Apply for this Position
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